GOAT Fitness Terms

The terms.

The agreement that governs your membership and your access to the floor.

Last updated November 2026

1. Agreement to These Terms

These Terms of Service ("Terms") govern your use of the GOAT Fitness website at goatfitness.com, the GOAT Fitness member web application, and the GOAT ID mobile app for iOS and Android (together, the "Platform"), operated by GOAT Fitness LLC ("GOAT Fitness," "we," "us," or "our"), a Texas limited liability company located at 3730 N Zaragoza Rd, El Paso, TX 79938.

By accessing or using the Platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

These Terms cover the digital Platform only. Your physical gym membership is governed by the written agreements you sign with us (together, your "Membership Documents"): the Membership Agreement, which includes your recurring-payment authorization, the membership options in its Exhibit 1, and the facility rules, and either the Waiver of Liability (members 18 and older) or the Parent/Guardian Release and Waiver (signed by a parent or legal guardian for a member under 18). If these Terms conflict with a Membership Document or other written agreement between you and GOAT Fitness concerning your gym membership, the Membership Document or other specific agreement controls with respect to that subject matter. Matters such as membership pricing, billing, auto-renewal, cancellation, refunds, suspensions, early-termination adjustments, injury liability, publicity and video-surveillance consent, and facility conduct are governed exclusively by your Membership Documents, not by these Terms.

2. Eligibility

You must be at least 14 years old to create an account. If you are under 18, a parent or legal guardian must sign the Membership Agreement and the Parent/Guardian Release and Waiver on your behalf before you use the Platform or the facility, as described in those documents. Account holders may add family members to their account; the account holder is responsible for the documents required for each family member.

3. Your Account

  • Provide accurate, current, and complete information, and keep it updated.
  • You may sign in with an email address and password or with your Google or Apple account. Keep your password and those accounts secure. You are responsible for all activity under your account.
  • Tell us promptly at support@goatfitness.com if you suspect unauthorized use of your account.
  • We may suspend or terminate accounts that contain false information or violate these Terms.

4. Membership Relationship

A Platform account is not itself a gym membership. Facility access, billing, and membership benefits begin only when you complete signup and execute the applicable Membership Documents. Which features are available on the Platform (guest passes, recovery credits, access hours, and the like) depends on your membership plan as described in your Membership Documents.

Your Membership Agreement asks you to submit cancellation and suspension requests through our official member application. Requests you submit through the Platform, whether in the member web application or the GOAT ID app, are the Gym's designated form for that purpose and take effect as your Membership Agreement provides. Plan changes and payment-method updates are made through the Stripe customer portal linked from the Platform.

5. Digital Gym Access and Credentials

Members receive a digital access credential through the Platform: a QR code, and in the GOAT ID app a door login for your phone that unlocks by button, tap, or hand wave. You agree that:

  • Your credential is personal to you. Do not share it, post it, screenshot it for others, or allow anyone else to use it.
  • You will not enter the facility without valid authorization, attempt to bypass or defeat access controls, or hold the door for or otherwise assist anyone entering without their own valid credential ("tailgating").
  • You will not tamper with doors, readers, cameras, or other security equipment.
  • If your phone or credential is lost, stolen, or compromised, you will report it promptly so we can revoke and reissue it. Signing out of the GOAT ID app removes that phone's door login.
  • Door logins are issued per phone and tied to the primary device you choose in the app. We may limit the number of phones, require you to sign in again, or revoke a phone's login at any time for security reasons.
  • Tap and hand-wave unlock depend on your phone's Bluetooth, location, NFC, and battery settings and may not work when those are off or restricted. The QR credential and in-app button remain available.

Misuse of credentials or access systems may result in suspension or termination of your account and membership, and may be handled under your Membership Documents and applicable law, including the access-sharing fees set out in your Membership Agreement.

6. Guest Passes and Recovery Bookings

  • Guest passes: if your plan includes guest passes, you may issue a pass to a guest through the Platform. Your guest must sign the Waiver of Liability before the pass becomes active, and the pass is personal to that guest, valid only for the time shown, and revocable by staff. You are responsible for your guests' conduct under your Membership Documents.
  • Recovery bookings: if your plan includes recovery credits, you may book recovery machines through the Platform. Credits are issued and expire as your Membership Documents provide. A booking you cancel at least two hours before it starts returns the credit; a later cancellation or a missed session uses the credit. Session lengths, hours, and capacity are shown at the time of booking and may change.

7. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable law
  • Attempt to gain unauthorized access to the Platform, other accounts, or our systems, or probe, scan, or test for vulnerabilities
  • Interfere with or disrupt the Platform, including by introducing malware or using automated scraping, bots, or bulk data extraction
  • Impersonate another person or misrepresent your identity or affiliation
  • Harass, threaten, or abuse other members or staff through the Platform
  • Use another person's account, credential, or payment method without authorization
  • Circumvent security features, rate limits, request verification, or access restrictions, or modify or reverse engineer the GOAT ID app or the door-access software inside it
  • Use the Platform for any commercial purpose we have not approved in writing

8. Community Content and Member Events

The Platform may let you post content (such as Board updates, photos, and reactions) and propose member events.

  • You keep ownership of content you post, but you grant us a non-exclusive, royalty-free license to display and distribute it within the Platform and to moderate it.
  • You are responsible for your content. Do not post anything unlawful, infringing, harassing, hateful, sexually explicit, or invasive of another person's privacy, and do not post images of other people without their permission.
  • Member-proposed events require staff approval before they are published. We may approve, request changes, reject, or cancel events at our discretion.
  • We may remove or hide content, and restrict community features, at our discretion. Other members can report content, and staff review those reports.
  • We are not responsible for member-posted content and do not endorse it.

Photos and video that GOAT Fitness itself takes at the facility are governed by the Publicity Release and video-surveillance consent in your Waiver, not by this Section.

9. Online Shop

The shop sells products for pickup at the front desk. Prices and applicable sales tax are shown at checkout and charged through Stripe when you place the order. We will email you when your order is ready. Contact us at support@goatfitness.com about any problem with an order.

10. Intellectual Property

The Platform and its content (software, design, text, graphics, logos, and trademarks) are owned by or licensed to GOAT Fitness and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended personal, non-commercial purposes, including installing the GOAT ID app on phones you own or control. You may not copy, modify, distribute, sell, reverse engineer (except as permitted by law), or create derivative works from the Platform without our written permission.

You may send us feedback or suggestions, and we may use them without obligation or compensation to you.

11. Third-Party Services and App Stores

The Platform relies on third-party services, including Stripe (payments and the customer portal), Google and Firebase (hosting, authentication, and request verification), Apple and Google (sign-in and app distribution), our access-control provider (currently Kisi; the provider may vary by location), Resend (email), and Umami (website analytics). Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services, content, or practices.

If you download the GOAT ID app from the Apple App Store or Google Play, the store's terms also apply. Apple and Google are not parties to these Terms, have no obligation to provide support or maintenance for the app, and are not responsible for any claim relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms as they apply to the iOS app and may enforce them against you.

12. Availability, Updates, and Changes

The Platform is provided as a convenience and may be updated, changed, suspended, or discontinued at any time, including individual features. We do not guarantee uninterrupted or error-free operation, and maintenance or outages may occur. Occupancy, peak-time, and equipment-availability displays are estimates and may be inaccurate. Software updates may be required for continued use, and older versions of the GOAT ID app may stop working.

13. Suspension and Termination

You may stop using the Platform at any time and may request account deletion at goatfitness.com/account/delete or from Settings in the GOAT ID app, as described in our Privacy Policy. We may suspend or terminate your Platform access at our discretion, including for violations of these Terms, fraud, security risks, or misuse of access credentials. Suspending Platform access does not by itself cancel your gym membership or its billing obligations; those are governed by your Membership Documents.

14. Electronic Communications

Your Membership Agreement authorizes us to send notices, invoices, and account communications electronically, by email or by posting them in the Platform, and treats them as delivered on the date sent unless returned as undeliverable. Service messages about your membership, billing, access, documents, and security are part of operating your account and cannot be opted out of while you have an account. Announcements and offers can be opted out of at any time as described in the Privacy Policy. Documents you sign electronically through the Platform have the same legal effect as hand-written signatures, as your Membership Agreement provides.

15. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT A DOOR WILL OPEN ON ANY PARTICULAR ATTEMPT. THIS SECTION APPLIES TO THE DIGITAL PLATFORM ONLY AND DOES NOT LIMIT OR MODIFY ANY RIGHTS OR OBLIGATIONS UNDER YOUR MEMBERSHIP DOCUMENTS.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GOAT FITNESS AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE PLATFORM. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE PLATFORM WILL NOT EXCEED THE AMOUNT YOU PAID US THROUGH THE PLATFORM IN THE SIX (6) MONTHS BEFORE THE CLAIM AROSE, OR ONE HUNDRED DOLLARS ($100) IF YOU HAVE PAID NOTHING. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU. THIS SECTION GOVERNS THE DIGITAL PLATFORM ONLY; CLAIMS INVOLVING PERSONAL INJURY OR FACILITY USE ARE GOVERNED BY YOUR MEMBERSHIP DOCUMENTS.

17. Indemnification

You agree to indemnify and hold harmless GOAT Fitness and its owners, officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Platform, your violation of these Terms, your content, or your violation of another person's rights, except to the extent caused by our own misconduct.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. You agree that the state and federal courts located in El Paso County, Texas will have exclusive jurisdiction and venue over any dispute relating to these Terms or the Platform, except where applicable law provides otherwise. Disputes arising under your Membership Documents are resolved as those documents provide.

19. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date shows the current version. For material changes, we will post a notice on the Platform or notify you by email. If you keep using the Platform after changes take effect, that constitutes acceptance of the updated Terms.

20. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Platform. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a sale or reorganization of our business.

21. Contact Us

GOAT Fitness LLC 3730 N Zaragoza Rd El Paso, TX 79938 United States

Phone: (915) 209-1040 Email: support@goatfitness.com